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As businesses face the growing intensity of sophisticated cyber threats, they must consider ways to effectively counter such situations. The Chief Information Security Officer, or CISO, has a vital role in any security strategy, standing out as an indispensable leader who ensures that all high-level safety measures are effectively implemented.

Wete and Company discusses below the role of a CISO in higher-level security situations, as well as how their responsibilities impact both the organization and other security personnel.

What are the Roles and Responsibilities of a CISO

The CISO stands as the leader of an organization’s security strategy, forging policies and processes that serve to curb cyber threats before they can begin. They collaborate with all stakeholders in order to educate them on how they can help contribute towards an environment that is free from danger. The CISO is responsible for maintaining these protocols and ensuring that each individual understands their role in protection.

Developing a culture of trust and collaboration between the CISO, IT professionals, security personnel, and stakeholders is paramount in every aspect of high-level cybersecurity. The CISO should also build strong partnerships with external companies that may have access to confidential data or systems.

It is essential that the Chief Information Security Officer remains informed on emerging cyber risks and can rapidly react when they are identified. This entails making sure that there is an up-to-date emergency incident plan in place, as well as continually assessing and evaluating protection protocols.

How Does High Level Security Impact the CISO

The Chief Information Security Officer (CISO) must be able to think strategically and remain agile when it comes to cybersecurity. The higher the level of security, the more complex and sophisticated the threat environment may be. Thus, a CISO must always stay alert and prepare for potential threats.

Simultaneously, organizations must maintain a close eye on the most up-to-date cybersecurity trends and techniques. This includes remaining abreast of regulatory changes, industry protocols, and any potential threats that may arise.

The CISO must also be able to communicate effectively with all stakeholders, while being comfortable with making difficult decisions. As the last line of defense against cyber threats, it is the CISO’s responsibility to ensure that the organization is as secure as possible.

Can CISOs be Effective at a High-Level Security

CISOs are absolutely invaluable in situations requiring heightened security. To do their jobs effectively and efficiently, they must think strategically and move swiftly when it comes to cyber defense. As the level of security increases, so does the complexity of threats that may arise; this is why a CISO must remain alert for any signs or warnings of potential threats.

Final Thoughts

As the lynchpin of any cybersecurity strategy, CISOs are vital to maintaining data safety and keeping their organization on top of the ever-evolving panorama of cyber threats. By understanding what roles and responsibilities a CISO plays within high-security endeavors, organizations can take proactive steps to guarantee their information is secure.

Most businesses immediately consider the prospect of cheaper and faster tech support when looking to increase efficiency. But nowadays, it should be more about quicker, cheaper, and better IT support to align with modern-day business priorities like value creation, new ways of working, increasing employee expectations, and productivity maximization.

Naturally, technology is a key efficiency driver when it comes to IT support. However, the professionals at Wete and Company say it’s truly only effective if those businesses understand how to deliver effectively. 

Seven Ways to Improve IT Support

The following seven practices can help businesses improve their IT support:

Optimize People Usage

Artificial intelligence (AI) is becoming commonplace in many industries. Its introduction has allowed organizations to focus on optimizing technology. However, once that tech is in place, it’s important for businesses to revert back to optimizing people usage. 

Companies that have already asked themselves how AI can be implemented in IT support need to shift perspectives, asking how they can best utilize their employees.

Ultimately, this mindset shift will be the difference between improving efficiency and stagnating. 

Match Consumer-World-Driven Expectations

Everybody expects a lot from support and service providers because of the large, exemplary companies they use in their personal day-to-day lives. These expectations carry over into the workplace. Thus, IT service desks must keep up. 

When implemented correctly, consumer-world technologies bring information and abilities to the user rather than needing to travel to get to them, increasing efficiency for the business, employees, and customers. 

Efficiency Improvements Shouldn’t Be Made in Isolation

It’s easy for companies to look at IT efficiency improvements as an isolated issue. However, increased automation (i.e., the ultimate way to enhance efficiency in all aspects of business) affects traditional targets. 

Not to mention that organizations expect IT support improvements to impact numerous areas rather than waiting for them to be delivered from one department. 

Provide Employees with Easy Access to Support

IT support staff cannot improve efficiency if they don’t have assistance when required. Without easy access to support, they will continue doing what they have always done, which can be incredibly detrimental. 

Deal with AI Barriers Early

AI adoption is unavoidable — it’s where the world is rapidly headed. So, organizations need to manage their stakeholders’ expectations early on, including educating them on these necessary changes. 

Learn from the Issues of Self-Service

The ITSM industry (also known as the IT service management industry) has learned a lot from the failed attempts of IT self-service.

For instance, the change needs to be observed as a people-change initiative rather than a technology implementation. After all, IT self-service is only beneficial if it has enough high-quality articles to effectively fuel machine learning. 

Additionally, there must be enough automation to acquire the speed of improvements expected by all and actually save money within a suitable timeframe. 

ITSM Is Constantly Changing

Finally, organizations need to understand that the service management industry is an ever-evolving entity. It’s a constant journey of improvements and changes. 

Therefore, while considering efficiency adaptations, a company needs to be open to the future rollercoaster that undoubtedly lies ahead for IT support. 

Running a business successfully means taking proactive measures to ensure the security of the company, its employees, and potential customers. Prior to the digital age and the rise of the cyber-world, this might have looked like a security guard posted in the doorway, but in the modern age, this means the upkeep of initiatives like a digital immune system.

Keeping a sound form of cyber-security does more than ensure the productivity of the company, it also builds a repertoire of trust with potential clients. Wete and Company explains that having a digital immune system has become nothing short of the norm in the entrepreneurial world, but the benefits that come with having one of high quality is paramount. 

What Is a Digital Immune System

Just like the immune system in the human body, a digital immune system acts as a wall of security against digital viruses, bugs, and other potentially dangerous threats to the company. A strong immune system can not only fight viruses before they have the chance to wreak havoc on important data but can also prevent them from coming through altogether.

A digital immune system contains multiple layers of defense in order to properly work, and can be implemented through oriented software design, automation techniques, analytics, and other operations. The more complex a digital immune system, the more layers it has, and the quicker it can recover from potential threats.

Nearly half of the companies and enterprises who utilize some sort of digital immune system, do it in order to garner customer trust. However, this isn’t the only positive. 

Experts believe that by 2025, these same companies will be able to reduce downtime so significantly, that they can increase customer satisfaction by 80%.

Why Do Companies Need a Digital Immune System

There is a growing need for digital immunity in this day and age, but the need for an entire immune system can be stemmed from:

·         Ever-growing Threats in The Cyber World

Just as quickly as technology and data storage techniques evolve, threats are being developed and deployed at a similar rate. This is aggravated by the fact that there are multiple different devices that company owners and businesses need to consider, such as computers and smart devices.

On top of that, there are also various delivery models: iCloud, SaaS, private servers, public servers, and the like. As these systems adapt, it’s important for businesses to keep their security models ahead of the game as well. 

Though many of them don’t hit major news outlets, cyber threats and leaks happen every day- one of the most recent ones being the McGraw Hill leak and the Uber leak. It doesn’t matter if a corporation is small or large, local, or multinational- every business is at risk of potential threat.

·         Increased Cyber Attacks

What Are the Main Areas of Focus

Some of the biggest areas that companies are placing focus on with a digital immune system include universal security- which means that every single sector of the business has an aspect of security rather than there being a singular “security department”. 

Now, with the rise of AI in all factions of living, security methods, and techniques based on artificial intelligence, businesses are going an entirely digital way by implementing services that require no human intervention in order to fight threats. 

The cyber security world is on a constant rise, so we can only expect the digital immune system to grow in stability and soundness as the call arises. 

Moving to a cloud-based infrastructure is becoming much more accessible and necessary for many modern businesses. But why should businesses choose Oracle?

Oracle Cloud Applications and Infrastructure allow companies to remove the limitations of on-premises solutions. This in turn reduces the costs of maintenance and IT, while raising security, agility, and scalability within the business environment.

Wete and Company discuss more below about the benefits of Oracle for businesses, as well as industry use cases for cloud-based infrastructure.

Benefits of Oracle Cloud Infrastructure (OCI)

·         Many Cloud Service Options

OCI allows businesses to choose the type of cloud service that works best for them. Offerings include a public cloud network, on-premises capability, bespoke customer cloud hosting, and compatibility with Microsoft Azure.

·         App and Program Flexibility

OCI supports many applications, including third-party and open-source solutions. This also brings with it the freedom for enterprises to develop their own cloud-native applications to enhance their capabilities further.

·         Easy Data Analysis

Managing data is essential when making informed business decisions and for future strategy. OCI includes Oracle MySQL Heatwave and Oracle Autonomous Database. These services streamline data for easier analysis while not compromising on security.

Benefits of Oracle Cloud Applications 

Oracle Cloud Applications are cloud-based solutions that help companies to be able to leverage a range of functionalities without the need to create their own software. 

SaaS (software as a service) optimized, Oracle Cloud Applications are easily personalized and adapted to each business’s particular needs. 

Designed to be used in conjunction with the Oracle Cloud Infrastructure, Oracle Cloud Applications help to cut down on development costs and future updates to essential apps.

Here are some of the Oracle applications available:

• Enterprise resource planning (ERP)
• Marketing
• Sales
• Service
• Supply Chain Management and Manufacturing (SCM)
• Human Resources
• Analytics

As these applications allow for easier automation of business processes using proven features and functions, companies can reduce error margins that may occur when completing these tasks manually or with outdated software.

How Businesses Use Oracle

·         Supported Industries

Oracle’s scope of cloud solutions means that their applications and cloud infrastructure are implemented in many industries, both large and small-scale alike. 

Industries supported by Oracle Cloud Infrastructure and Applications include automotive, retail, finance, and logistics, just to name a few.

·         Uses for Oracle in Business

Oracle has been used to optimize operations, increase system performance, streamline internal and external processes, and improve logistics management in businesses across the globe. 

It can also improve customer experience through detailed data gathering and analysis and enhance the efficacy of advertising and marketing campaigns. 

Enterprises that have specific or complex needs or that require special functionality that may not be available as a ready-made solution can leverage the Oracle Industry Lab. This supported space allows industries to work side-by-side with Oracle to create innovative solutions.

Implementing Oracle Cloud in Business

Businesses considering implementing Oracle Cloud Infrastructure or Oracle Cloud Applications can be supported by the Oracle Partner Network. These businesses work directly with Oracle to provide cloud implementation and solutions based on the expertise and use case required.